All products available from FilterGrade Marketplace are digital downloads. Refunds are available to customers who have not yet downloaded their purchase. Once a digital download has been initiated, it cannot be returned or refunded. This return policy includes requests associated with not having compatible software to use a purchase. Please read the product description before purchasing to ensure your programs are compatible.

If you are unhappy with your product for any reason, please contact support for assistance: Contact Us

We’re happy to help with installation, accessing files, your account, and more tips and advice for using your new purchases. Have a question prior to purchase or need help finding the right product? DM us on Instagram so we can get back to your faster!

Video installation tutorials for presets, LUTs, and mobile presets can be found on our Youtube channel. Links to additional written tutorials available below.